Shipping policy

SHIPPING POLICY

At CAVANO, our products are made to order and shipped through our fulfillment and courier partners. We currently ship orders within India.

ORDER PROCESSING

Once your order is successfully placed, it is sent for processing and production.

Orders are generally processed within 2–3 business days. Processing may occasionally take longer because of high order volumes, production requirements, quality checks, holidays, or circumstances beyond our control.

SHIPPING & DELIVERY

After processing, orders are handed over to our shipping partners.

For most locations in India, delivery generally takes approximately 2–5 business days after dispatch. Actual delivery time may vary depending on the destination, courier service, and pincode.

Some locations may require additional delivery time. If your pincode is serviced through India Post, delivery may take approximately 3–15 working days.

Please consider these timelines as estimates rather than guaranteed delivery dates.

SHIPPING TRACKING

Once your order has been shipped, tracking information will be provided through the contact details associated with your order where tracking is available.

Tracking updates may take some time to appear after the shipment is handed over to the courier.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/door number
• Street/locality
• City
• State
• Pincode
• Valid contact number

Please check your shipping information carefully before completing your order.

DELIVERY ATTEMPTS & RTO

If an order cannot be delivered because of an incorrect or incomplete address, the customer cannot be contacted, the order is refused, the premises are unavailable, or another delivery issue occurs, the shipment may be returned to the fulfillment facility (Return to Origin/RTO).

If an order is returned because of incorrect information or a failed delivery attempt, please contact CAVANO to discuss the available options.

We cannot guarantee that a returned order can be refunded or re-shipped without additional charges. Any applicable re-shipping costs will depend on the circumstances of the order.

SHIPPING DELAYS

CAVANO is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, weather conditions, natural disasters, public holidays, strikes, service disruptions, incorrect addresses, or other unforeseen events.

If your shipment is delayed, please contact us and we will assist you in checking the available tracking information.

DAMAGED PACKAGES

If your package arrives visibly damaged, please take clear photographs of the package and product before discarding any packaging materials.

If the product itself is damaged, defective, misprinted, or incorrect, please refer to our Return & Refund Policy and contact us within the applicable time period.

SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout based on the shipping settings and delivery location.

Any free-shipping offer or promotional shipping rate will be subject to the terms displayed on our website at the time of purchase.

INTERNATIONAL SHIPPING

CAVANO currently focuses on shipping within India. International shipping may be introduced in the future.

If international shipping becomes available, delivery times, shipping charges, customs duties, and taxes will be communicated at checkout or through the applicable shipping information.

CONTACT

For questions about your shipment or delivery, please contact CAVANO using the customer-support information provided on our website.

Email: Hello@Cavano.in

Last updated: August 2026