Refund policy

RETURN & REFUND POLICY

At CAVANO, every product is made to order, so we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:
• Your order number
• Clear photos of the product
• Clear photos of the packaging
• An unboxing video, if available

After reviewing the issue, we may arrange a replacement or refund where applicable.

SIZE & FIT

Please carefully check our size guide before placing your order. We are unable to accept returns or exchanges when the wrong size is selected by the customer.

If there is a genuine manufacturing or size discrepancy, please contact us with photos and measurements so we can investigate.

ORDER CANCELLATIONS

Because our products are made to order, orders may not be cancellable once they have entered processing or production.

DELIVERY & RETURN-TO-ORIGIN (RTO)

If an order cannot be delivered because of an incorrect address, the customer is unavailable, the order is refused, or another delivery issue occurs, the order may be returned to the fulfillment facility.

If you need assistance with a returned order, please contact us and we will review the available options.

REFUNDS

Approved refunds will be processed according to the payment method and circumstances of the order. Shipping charges may not be refundable unless the issue was caused by an error on our part.

For any return, replacement, or refund request, please contact us using the customer support details provided on our website.

CAVANO reserves the right to review each request and determine eligibility based on the circumstances of the order.

Email: Hello@Cavano.in